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Motability Scheme

Are wheelchair accessible vehicles available on the Motability Scheme?

All the New wheelchair accessible vehicles (WAVs) we supply are available on the Motability Scheme, with the exact same benefits as afforded to customers on the main Motability car Scheme. The only difference is that ‘New WAVs’ are provided by Motability on a 5 year lease and ‘Nearly New WAVs’ on a 3 year lease.

WAVs are typically more expensive than cars, so some WAVs may require a one-off Motability deposit called an ‘Advance Payment’. You’ll see these listed on our website.

One of our Sales Advisors will discuss the ‘Advance Payment’ with you during the enquiry process, so this will never be a surprise.

How can I find out about Motability Grants? How can I join the Motability Scheme?

Full details about the grant and process can be found here at this web address: www.motability.co.uk, or call the Motability Customer Services team on 0300 456 4566.

Where can I find out information about being disabled from the Government?

Full details can be found here at this web address. https://www.gov.uk/browse/disabilities

What is the telephone number for Motability Customer Service?

You can call the Motability Customer Services team on 0300 456 4566.

Motability Support – What are the Emergency Contact Telephone numbers?

Breakdown Cover  RAC 0800 73 11173
Tyre Replacement  KWIKFIT  0330 123 1561
Glass and Windscreen AUTOGLASS 0300 037 9944
Vehicle Insurance  RSA (ROYAL SUN ALLIANCE) 0300 037 3737

I currently claim DLA / PIP, Motability?

If you receive the Higher Rate Mobility Component of DLA (HRMC DLA), or the Enhanced Rate of the Mobility Component of PIP (ERMC PIP), War Pensioners, Mobility Supplement (WPMS) or Armed Forces Independence Payment (AFIP), then you could be eligible for a Motability vehicle. For more information, visit www.motability.co.uk.

What happens at the end of my Motability Lease?

Motability have announced they will be automatically extending leases that are due to end for six months (re COVID-19). There will be no need to contact Motability direct; and you will continue to be insured.

If you are buying another vehicle on the Motability Scheme, the provider of your new vehicle will typically take away your current vehicle when they deliver the new – a simple & easy swap. They will also liaise with Motability on your behalf relating to the return of your current vehicle.

If you are not buying another vehicle on the Motability Scheme, you will need to contact Motability to arrange for them to collect your current vehicle when it reaches the end of the lease.  Telephone Motability on 0300 456 4566 (calls may be recorded).

However, you should ensure that all of your valuables, documentation, blue badge etc. are removed from the vehicle before it is returned.

I am on the Motability Scheme – and my car has been in a crash – what number do I call to inform the Insurance company?

Breakdown Cover RAC 0800 73 11173
Tyre Replacement KWIKFIT 0330 123 1561
Glass and Windscreen AUTOGLASS 0300 037 9944
Vehicle Insurance         
RSA (ROYAL SUN ALLIANCE) 0300 037 3737

GowringsVersa Mobility WAVs

I am interested in buying a wheelchair accessible vehicle. Can you help?

When it comes to figuring out your requirements for a Wheelchair Accessible Vehicle, getting started might seem like a daunting task. We hope to cover your questions. Whether this is regarding help with payments or enabling you to plan around potential delivery times.

As always, our sales team are on hand weekdays 9am -5.30pm and more than happy to help. You can give us a call on 0345 608 8020 (at your standard network rate), or email sales@gowringsversa.co.uk  and we will get back to you as soon as we can.

What warranty do I have on my wheelchair accessible vehicle?

New Vehicles on the Motability Scheme

The conversion element of the vehicle is supplied with a 3 year warranty, subject to the requirements for Maintaining your Warranty. Nearly New Vehicles on the Motability Scheme The conversion element of the vehicle is supplied with a 3 year warranty from the original converter. In some instances this will be us, but in some instances it will not.

Non-Motability New Vehicles

The conversion element of the vehicle is supplied with a 3 year warranty, subject to the requirements for Maintaining your Warranty.

Non-Motability Used Vehicles

The vehicle and the conversion element of the vehicle are supplied with a 12 month warranty. Depending on the age of the vehicle, there may be more than 12 months remaining on an original manufacturer’s warranty. However, we commit to provide all our used vehicles with a minimum 12 month warranty on both vehicle and conversion.

You can review the Warranty Section in our Owner’s Manual and your manufacturer handbook for extended information regarding the policies and warranties.

Do I pay VAT for a mobility vehicle?

Wheelchair Accessible vehicles are VAT exempt.  You can buy VAT free if you fill in an eligibility declaration form from the HMRC and if the vehicle has been converted prior to its first registration.  You also won’t need to pay VAT on maintenance or repairs.  In order to qualify for VAT relief, the vehicle you are buying must have been designed or permanently adapted for a disabled person.  It has to be for personal use and cannot carry more than 12 people.

Vehicle tax – you can get a discount on your vehicle tax, or sometimes be completely exempt.  Further information on vehicle tax exemption can be found at this web address.

What is a wheelchair accessible vehicle?

What models of wheelchair accessible vehicles do you supply?

We supply a range of wheelchair accessible vehicles (WAVs) as we appreciate that every customer has their own unique requirements.

We convert and supply New vehicles from Renault, Fiat, Vauxhall, Volkswagen and Ford. Legally, we are only able to convert New vehicles for which we hold a Type Approval, and therefore only the models listed are available.

We also supply Used vehicles from many other manufacturers, including Citroen, Peugeot and Fiat.

Do you sell any Electric (Plugin Hybrid) wheelchair accessible vehicles?

We will be soon be coming to market with a Ford Transit Custom.

If this is something you would like to know more about please register your interest with us.  Call 0345 608 8020 or email:  sales@gowringsversa.com

Do you have a showroom I can visit?

The great thing about our service is that we come to you. Viewing wheelchair accessible vehicles at our Northern Branches (Widnes or Batley) or Southern Branch (Thatcham) can be arranged if required – but by appointment only (in line with COVID 19 guidelines). Although in most cases, our usual policy is to bring the vehicles to you for a free no obligation demonstration at your home or a place of your choosing (such as the home of a friend or relative if you’d like). One of our experienced Advisors will demonstrate the WAV and help you determine whether it is right for you.

Don’t worry. We don’t employ pushy salespeople and there is no pressure to purchase. We do not have a showroom facility, so please call us first to discuss your needs.

Why should I buy a wheelchair accessible vehicle from you?

We specialise in wheelchair accessible vehicles and have successfully done so for over 50+years. We understand that finding the right vehicle can sometimes be a daunting task and this is why we offer expert advice and service to ensure a smooth and trustworthy relationship with our customers.

We pride ourselves on our:

  • Nationwide Service
  • High Quality Conversions
  • Friendly & Experienced Team
  • Customer Aftercare

How can I get in contact with you?

You can contact our Sales or Customer Services teams between 9am – 5pm on weekdays.

Call 0345 608 8020 for Sales or email our info@gowringsversa.co.uk
Call 0345 608 8020 for Customer Service or email customercare@gowringsversa.co.uk

If we’re not in the office, please email us and we will get back to you as soon as we can. Calls are charged at your standard network rate.

How do I request a vehicle brochure?

All our individual product brochures are available to download on our website by clicking on the relevant product page. If however you’d prefer a printed copy, please contact us on 0345 608 8020 (at your standard network rate), or email sales@bristolstreetversa.com, and we will happily post the brochure(s) to your home address free of charge.

Do you sell Used Wheelchair Accessible Vehicles?

When it comes to figuring out your requirements for a Wheelchair Accessible Vehicle, getting started might seem like a daunting task. We hope to cover your questions in this section. Whether this is regarding help with payments or enabling you to plan around potential delivery times, some popular questions are listed below.

As always, our sales team are on hand weekdays 9-5 and more than happy to help. You can give us a call on 0345 608 8020 (at your standard network rate), or email sales@gowringsversa.co.uk and we’ll get back to you as soon as we can.

How do your Sales Advisors know whether my wheelchair will fit in the vehicle?

Ensuring that you and your wheelchair can fit into a wheelchair accessible vehicle is vital. Our Advisors will ask for key measurements when you make your enquiry.

We will need to know the seated height of the wheelchair user (the total height from floor to the top of the user’s head when seated in their wheelchair) and the width of the wheelchair at its widest point.

 

Can I have a demonstration of one of your vehicles?

We are happy to arrange a free, no obligation home demonstration for you at your home address or nominated address (UK wide).  Just call us on 0345 608 8020 to discuss this further.

Typically, when customers explain their detailed requirements to our Advisors, we are able to recommend which vehicle will be the most suitable. On the odd occasion however, where there can be two vehicles short-listed, we will bring both vehicles to demonstrate to you.

Although we are doing things a little differently in order to keep everyone safe. We have invested heavily in Personal Protective Equipment, social distancing policies and new working practices.

The safety and well-being of all colleagues and customers will always be our number one concern.

Typically, when customers explain their detailed requirements to our Advisors, we are able to recommend which vehicle will be the most suitable. On the odd occasion however, where there can be two vehicles short-listed, we will bring both vehicles to demonstrate to you.

Advice to Customers 

Below are some tips to help you get the most out of your demonstration:

  • Make sure you are able to use the vehicle on your own or with your partner/carer. Make sure you can get in and out, operate the ramp or lift, secure the wheelchair in place and use any other features.
  • If you are sat in the back in your wheelchair, try talking to the driver to see if you can hear each other.
  • Ask for the vehicle to be driven at slow and higher speeds to test the level of cabin noise on the move but please bear in mind that because of the conversion process, a WAV is never going to be as quiet as a standard vehicle.
  • Will the vehicle fit where you would store it (garage, drive, road etc.)?
  • Can you access and exit the vehicle easily?
  • When the vehicle is in motion, do you feel safe and secure?
  • Is it easy to speak to other passengers or the driver?
  • As the passenger/wheelchair user, are you comfortable with the positioning and visibility in the vehicle and in relation to the driver?
  • Will the vehicle accommodate any special equipment or luggage you may need to travel with?
  • Do you need any specific optional items such as: rear reversing sensors, cameras, blu tooth
  • Take time to ask questions. Perhaps you can make a list of questions before your vehicle demonstration.  Our Sales Advisor will be happy to help.

What happens if I have an appointment booked for a sales demonstration or Motability Check, and someone in my household is showing symptoms of, or self-isolating, due to COVID19?

The day before your appointment, our Sales Advisor or Versa Life Engineer will call to confirm whether this is the case. If anyone in your household is showing symptoms or self-isolating, we cannot attend, and will rearrange your appointment for a later date.

If you have booked an appointment and know that someone is showing symptoms or self-isolating, please contact us to rearrange or cancel on 0345 608 8020 or at info@gowringsversa.co.uk, and our friendly team will be more than happy to help with this.

How long will I have to wait for my wheelchair accessible vehicle?

If you buy a Used WAV from us, we aim to deliver within 2 weeks from order (subject to the time taken for your Motability application (if applicable) to be approved).

For our most popular brand new models, we hold the base vehicles that we are going to convert in stock, for which a lead time of 6 weeks from order to delivery is typical. For any other models, we will place the order for the base vehicle with the manufacturer and it typically takes 16-20 weeks for us to receive the vehicle from them for us to then convert for you.

Please note that these are rough approximations. Lead times will obviously vary depending on how busy we are in the workshop and the current lead time from the manufacturers. Your Sales Advisor will however provide an estimated lead time when you place your order. We will endeavour to meet customer deadlines wherever possible.

Are your vehicles tested?

GowringsVersa vehicles have Type Approval from the Vehicle Certification Agency (VCA). This provides internationally recognised testing and certification for vehicles and is the confirmation that all products meet specified performance standards.

(Need to check with below)

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At Sirus we have three different Type Approvals:

National Small Series Type Approval (NSSTA)

A UK scheme and applies to all Volkswagen Caddy conversions.

European Community Whole Vehicle Type Approval (ECWVTA)

This certification is accepted throughout the EU and applies the Ford conversion.

Individual Vehicle Approval (IVA)
A UK national scheme which applies to our Volkswagen Caddy Internal Transfer conversion.

Aftercare

What is a FAM Check?

Our company engineers visit customers at their homes between 4-6 weeks after their new car is. 

This inspection is free.

What do I do if I am unsure how to use my wheelchair accessible vehicle?

For all our customers, we will visit you one month post-delivery to check that you are happy using your new vehicle, but if you have a query at any other time, we have a dedicated Customer Services Team who will be happy to explain any aspect of your WAV that you are unsure about.

Tel: 0345 608 8020
E-mail: customercare@gowringsversa.co.uk

For assistance outside of office hours, please refer to your GowringsVersa Owner’s Handbook and/or the relevant Product Guides for your vehicle. Or click here to see our vehicle videos.

What is a Vehicle in Life Check (VIL)?

Our company engineers visit customers at their homes every year to carry out an annual WAV safety check known as a ‘Vehicle in Life Check’.  Our staff will contact you beforehand to arrange a convenient date and time for the engineer’s visit.

During the visit our engineer will check the condition of the following parts:

  • Ramp Grip Surface
  • Ramp Rubbers
  • Floors/Carpets
  • Front Wheelchair Restraints and operation
  • Rear Wheelchair Restraints and operation
  • Occupant Restraints and operation
  • Cut off Switch operation
  • Front Wheelchair Restraints Power Switch operation
  • Tailgate Struts and operation
  • Remote Control operation
  • Ratchin/PAWRS operation
  • Ramp operation
  • Tyre Wear
  • Oil Level Check
  • Coolant Level Check
  • Lift Check (where applicable) ****  Now carried out by the Lift Manufacturer.

These annual inspections are free – part of your Motability agreement

I have an issue with my wheelchair accessible vehicle. What should I do?

Our Customer Services Team is available for you to report any issues you may be having with your vehicle.  You can contact them on 0345 608 8020 or message them here.

What do I do if my lift, ramp or restraints fail out of office hours?

If you are a Motability customer, you can call the RAC on 0800 73 111 73. They will attend and try to resolve the issue for you.

Alternatively, if you are a retail customer and have your own breakdown cover, they may be able to assist depending on the nature of your cover.

I already own a GowringsVersa vehicle but have questions. Who should I talk to?

Whether you have chosen a New, Nearly New or Used WAV from us, we should be able to answer any questions you have about your new vehicle below. The below questions and answers should help if you have queries about servicing, or your conversions lift or ramp.

As always, our sales team are on hand weekdays 9-5 and more than happy to help. You can give us a call on 0345 608 8020 (at your standard network rate), or email  us and we will get back to you as soon as we can.

Do you have engineers who make home visits?

Yes we do.  Our engineers cover the UK.  They carry out a number of services at your home.  These include:

  • Annual wave safety checks (Vehicle in Life Checks).
  • Post delivery familiarisation visits (FAM Checks)
  • Replacement of conversion parts

Investigation of any conversion issues

How often does my wheelchair accessible vehicle need servicing?

Routine servicing of your vehicle should be carried out in accordance with the original manufacturer’s service manual. You will find any radio/key/security codes which are needed in the manufacturer handbook.

If your vehicle is fitted with a lift, steps, rear heater or rear air conditioning these also need routine servicing. This should not be ignored as it could lead to failure and potential injury to the user, and could also invalidate your warranty (see our Owner’s Manual for further details). Please refer to the separate documentation from the relevant supplier(s) to find out the recommended inspection schedule and how to find your nearest service engineer

How often does my lift need servicing?

Your lift will require servicing once a year. The lift manufacturer should contact you automatically to arrange the service when it is due. However, we also visit all of our customers every year to check the continued suitability of the vehicle, and our Engineer will check with you if the lift manufacturer has been in contact (if applicable), and if not, we will of course contact them for you.

Where do I get my Ad Blue topped up?

This can be done at any dealership, and if you are a Motability customer, Motability will pay for this. Alternatively, Ad Blue can be bought at most fuel forecourts. Instruction on how to top up your Ad Blue will be included in your handbook from the manufacturer (e.g. Renault, Volkswagen), or give us a call or email our CustomerAftercare team and we will send instructions for your specific vehicle.

Do I need to let you know if I change my wheelchair?

Yes, please let us know if you are looking to change your wheelchair as there are different restraint types to suit different weights of wheelchair, so an upgrade of restraints may be required. If you can provide us with the make & model of your new wheelchair, we can quickly assess if new restraints would be required. If you are a Motability customer, Motability will pay for these.

What do I do if I am unsure how to use my new / used wheelchair access vehicle?

For all our customers, we will visit you one month post-delivery to check that you are happy using your new vehicle, but if you have a query at any other time, we have a dedicated Customer Services Team who will be happy to explain any aspect of your WAV that you are unsure about.

Tel: 0345 608 8020
E-mail: customercare@gowringsversa.co.uk

For assistance outside of office hours, please refer to your Owner’s Handbook and/or the relevant Product Guides for your vehicle.

Do you have any guides, handbooks or videos about your WAV models?

All our deliveries include the relevant manufacturing handbook and our own Conversion Handbook.

We have a list of helpful vehicle videos at this link. These are designed to help customers with their new wheelchair accessible vehicles.

What do I do if my lift, ramp or restraints fail out of office hours?

If you are a Motability customer, you can call the RAC on 0800 73 111 73. They will attend and try to resolve the issue for you. Alternatively, if you are a retail customer and have your own breakdown cover, they may be able to assist depending on the nature of your cover.

Where do I go to get my vehicle serviced?

This is handled by your local franchise dealership. If you are not sure who that will be, give us a call and we can let you know the contact details for your nearest dealer.

Our Care Home is leasing one of your vehicles through a Leasing Company. We are experiencing problems with the vehicle. What should we do?

Please let the relevant Leasing Company know so they will log the issue.  They will contact our Aftercare Team on your behalf.

I have bought an old GowringsVersa vehicle from a dealership. Do you still supply parts for your second hand vehicles?

We supply parts for our vehicles (Gowrings, Versa, O&H, Constables).  Replacement parts are available through our AFTERCARE department for all of our current models as well as many of our older vehicle models.

We try to do our best in supplying parts for our older vehicle models wherever possible. However this depends on how old the vehicle model is and if we are still able to source.

Past Models include:

  • Renault Kangoo
  • Citroen Berlingo
  • Ford Torneo Connect /Ford Grand Torneo Connect
  • Citroen Despatch
  • Peugeot Expert
  • Nissan NV200
  • Peugeot Partner
  • Vauxhall Combo

My vehicle dashboard is showing a warning light, what should I do?

Our Aftercare Team is available for you to report any issues you may be having with your vehicle.

You can contact them on 0345 608 8020 or message here

I have an issue with my wheelchair accessible vehicle. What should I do?

Our Aftercare Team is available for you to report any issues you may be having with your vehicle.

You can contact them on 0345 608 8020 or message here.

Miscellaneous

I have an old Renault Kangoo. I have noticed the VIN no does not match the registration. Why is that?

The V5c will show the SMB number as the chassis number, this was common at one time and lawful.

When we first began to build the Renault Kangoo, we used to issue an SMB conversion number which was unique to each vehicle. We would either use the SMB or the chassis number to register the vehicle.

The VIN no is located on the front right door jamb below the door catch. Depending on the year of manufacturer, it will show on the front near side/left of the windscreen.
The stamped chassis number is stamped into the floor panel cross member located under the front of the right hand front sear under a flap of carpet.

A relative of mine has passed away and had one of your vehicles? Would you be interested in buying it back?

We do purchase second hand wavs but prefer to buy own vehicles. Contact us to make your enquiry and we will respond. It would be helpful for us to know your vehicle registration, current condition of vehicle and its mileage.

What is a blue disabled badge, where can I get a new one?

The Blue Badge scheme is designed to help people with disability or health conditions park closer to their destinations.  Badges usually last up to 3 years.  I

A badge can be applied for yourself or somebody else.  Organisations can apply for the badge if they transport people who need a blue badge.  See the government’s link at:

https://www.gov.uk/government/publications/blue-badge-can-i-get-one

You can apply or renew online at https://www.gov.uk/apply-blue-badge

You can contact your council and ask for further information. 

If you type your postcode at this link (LINK) it will direct you to the appropriate council in England (only) and their information on obtaining the blue badge.

Can GowringsVersa convert an existing vehicle for wheelchair access?

We do not offer this service.