Aftercare Service
As the UK’s original converter of accessible vehicles, we put the wheelchair user at the heart of all our conversions. We strive to deliver excellent service throughout the life of the vehicle and you can rely on our friendly staff should you need us.
When you buy a wheelchair accessible vehicle from GowringsVersa Mobility we assist you with an in depth programme of support, including:
- A post-delivery review (Motability customers only).
- Annual WAV service checks (Motability customers only). Please note this is not a standard vehicle service. Your vehicle will still require a standard service through the relevant dealership.
- Dedicated warranty department.
- Supporting parts and documentation.
“I was impressed with Gowrings Mobility ‘vehicle in life’ service. Matt Blake, who carried out the service to my Renault Master was very professional, had great attention to detail and was very helpful – and arrived 5 minutes early. I think Gowrings Mobility is a lovely company whose service is second to none”
Post-Delivery Familiarisation Check for all Motability Customers
Approximately one month after you receive your vehicle we will contact you to arrange a visit to a destination of your choice to check that everything is working perfectly and to answer any questions that may have arisen in your first few weeks of ownership.
Annual WAV Service Checks for all Motability Customers
We want to support you fully through the full length of your ownership. One of our engineers will visit you each year of your Motability lease to carry out a full safety inspection. We will call you in advance to arrange the best time to visit to fully check over your vehicle, covering the main elements of the conversion including:
- Ramp or tail lift
- Safety belts system
- Seats
- Winch (if applicable)
Customer Services Team
With over 50 years technical experience you can rely on our Aftercare department to help with any queries. Our expert customer support team is on hand to offer advice on
issues and guidance when supplying replacement parts.
We offer the peace of mind of a 3-year warranty on the vehicle conversion in addition to the full manufacturer’s vehicle warranty and our used cars are delivered with a 6 month warranty.
Vehicle Service Intervals
Do we instead say To find out when your wheelchair accessible vehicle is due for a standard dealership service or its MOT, please give us a call.
Parts for Wheelchair Accessible Vehicles and Minibus Conversions
With hundreds of different parts in stock, GowringsVersa can readily supply parts for the most popular components used in wheelchair accessible vehicle conversions, including ramps, restraints, seatbelts and seating and much more. Our Aftercare team will be happy to help with advice and parts supply for as long as you own the vehicle, even after your warranty has expired.
Speedy Despatch:
If it’s in stock we can send the same day (if ordered before 3pm and additional costs may apply)
Call and Collect:
Phone us to check it’s in stock and then pop in and pick it up!
Customer Care
At GowringsVersa Mobility we have a dedicated Customer Services Team. Contact us if any issues arise with your vehicle.
Tel: 0345 608 8020
Email: aftercare@gowringsversa.co.uk
Existing GowringsVersa Motability Customers
If at the end of your Motability agreement you are looking to buy a new vehicle, we would be delighted to supply you with your next new vehicle and keep you as a valued GowringsVersa customer. Please contact our sales team to find out what vehicle options we have to offer. Tel 0345 608 8020
If you do choose us to supply your new Motability vehicle, we will arrange collection of your current Motability vehicle at the same time we deliver your new one. Otherwise, you can arrange for the car to be collected yourself by contacting Motability Customer Services on 0300 456 4566.
Motability Contact Telephone Numbers
Useful phone numbers for Motability customers.
- Customer Service: 0300 456 4566
(Lines are open 8am to 7pm Monday to Friday, and 9am to 1pm on Saturday) - Insurance: 0300 037 3737
- Tyres: 0330 123 1531
- Glass: 0300 037 9944
- Breakdown: 0800 73 11173 or 0333 202 1878
