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The Motability Scheme

If it’s your first time applying to the Motability Scheme, the process can seem a little daunting at first, but would you be surprised to know it’s actually a lot easier than you’d think?

Our step-by-step guide has been designed to help you navigate through the process and make sure you get a vehicle that meets your needs and fits your lifestyle. Our team of Mobility Specialists are always on hand and here to help guide you through the process.

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What is the Motability Scheme?

In short, the Motability Scheme offers disabled people in the UK, who receive certain Mobility Allowances the opportunity to lease a brand new or nearly new vehicle.

If you are applying for a new Wheelchair Accessible Vehicle (WAV), you are entitled to a 5-year leasing package, Nearly New vehicles come with a 3-year leasing package. *

When the scheme ends, you will simply return the vehicle as you would with a regular lease contract.

It’s important to note standard vehicles on the scheme are entitled to a 3-year lease package.

The overall scheme has been specifically designed for worry-free motoring, this includes:

  • A new WAV every 5 years*
  • Breakdown Cover
  • Insurance for two named drivers (a third can be added after delivery of the vehicle)
  • Servicing and Maintenance
  • Annual Road Tax
  • Tyre & Windscreen Replacement
  • Conversions

*Subject to advance payment.

What is the Nearly New scheme?

The Ford Connect WAV rear shot of the ramp

The Nearly New Scheme is available from Motability to enable WAVs that are less than 4 years old and in great condition to be sold to customers who are looking for either a quicker delivery for their new vehicle and/or a lower Advance Payment.

The Nearly New Scheme affords all the same benefits as buying a brand new WAV on the Motability Scheme with the only difference being that Nearly New lease agreements are 3 years in length compared to the standard 5 years.

All of our Nearly New WAVs are quality checked and are ideal if you’d like to keep your Advance Payment as low as possible.

There may be some minor cosmetic wear and tear, but if you’re looking for a more affordable WAV or a quicker delivery, then the Nearly New Scheme is the perfect solution.

At GowringsVersa we assign a Mobility Manager to every one of our customers, who will offer support throughout the process, followed by an aftercare specialist who will be available for the duration of your lease

What is a Motability Conversion?

Vehicle Conversions are available to help overcome physical difficulties and are a standard part of the Motability leasing package. At GowringsVersa we specialise in rear wheelchair access of the vehicle, with a manual ramp, or a platform-type lift.

The floor of the vehicle is generally lowered, making a gentler gradient for the wheelchair to enter, and providing better headroom for the wheelchair occupant.

Depending on the choice of vehicle conversion, the wheelchair occupant may be accommodated in a solo position behind the driver and front passenger seats, or may be able to take their place alongside one or more other passengers in the rear of the vehicle.  At GowringsVersa we have a wealth of experience in this field, so we can help fill in the blanks if you aren’t sure what you’re looking for.

We understand every circumstance is different, and investing in a WAV can be an emotional if not life-changing experience. Our team of Mobility Managers are on hand to help with any questions you have or make further recommendations – ultimately we want the best for you, so if we feel like we can’t support your needs, we will recommend and help you get in touch with other suppliers who can!

How do I apply to the Scheme?

To be eligible for a vehicle on the Motability Scheme, you will need to receive, or be a carer for someone who receives, one of the following allowances:

  • Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP)
  • Higher Rate Mobility Component of Disability Living Allowance (HRMC DLA)
  • War Pensioners’ Mobility Supplement (WPMS)
  • Armed Forces Independence Payment (AFIP)
  • Scotland’s Child Disability Payment (CDP)
  • Scotland’s Adult Disability Payment (ADP)

You must have at least 12 months of award length remaining when you apply.

There are additional circumstances where you may also be entitled to a Vehicle including:

  • An application on behalf of a child aged three or older, who is entitled to the mobility allowance.
  • If you do not drive, but receive the allowance, you can apply for a car as a passenger and propose two other people as your drivers.
  • If you are under 65 and have a disability but are not currently receiving the Higher Rate Mobility Component of the DLA you may be entitled to this allowance.

Please visit Motability for a full breakdown.


How do I order a Vehicle on Motability?

If you receive any of the Motability allowances mentioned above and you’re not sure what vehicle would suit your needs, speak to Motability. The Motability website provides a full list of qualified, trusted suppliers and vehicles available on the scheme as well as a rich library of information on disabled living.

Once a decision has been made, you’ll need to speak to your local WAV dealership who will arrange a demonstration on your behalf before placing the order, including any adaptations or conversions that you will need.

As part of the Motability Scheme, we are required to provide all customers with two demonstrations.

These vehicles have the potential to change lives, so it’s important that we get this right, and a demonstration is a great opportunity to really get a feel for the vehicle.

The first demonstration will take place after you have selected your vehicle. We want to make sure as the primary user that you’re happy with the size, space, shape, and conversions. The second demonstration will be given during the delivery of the vehicle. One of our Mobility Advisors will talk you through all of the controls, including the conversions, and answer any further questions you might have. 

Everything you need to know about Finance 

How do I pay for the Vehicle?

Monthly payments will be made on your behalf directly to Motability by the Department for Work and Pension. These payments cover the cost of the car, plus the majority of running costs (excludes fuel).

How much of your benefit will go towards your vehicle will depend on which package you choose. You will in most cases be required to make a one-off advance payment depending on which vehicle you choose (but don’t worry, Motability offers charitable grants to help cover the costs, we’ll cover this below!).

Can I get financial support to cover the Advance Payment?

If you’re struggling to afford the advance payment, or the cost of living has impacted your allowance, Motability, the charity, may be able to provide financial support in the form of grants.

The grant money available is limited, and therefore Motability can only help those customers most in need. Other support is available and differs based upon the individual disabled person’s mobility needs.

Visit the Motability site for further information; Motability Grants.


What is an Advance Payment?

Vehicles with advanced specifications, which require modification, can require an additional upfront payment or ‘Advance Payment’ as it’s often referred to. Simply put, the Advance Payment covers the difference between the cost of your car and your allowance paid over the length of the agreement. It is not a deposit and is therefore not refundable.

If you have chosen a car with an Advance Payment, it will need to be paid in full to the dealer either before or on the day of vehicle collection.

What about Insurance, is it Expensive?

You’ll get a full package – Motability will cover your insurance, servicing, and breakdown. The worry-free package includes cover for up to 2 drivers, and then a further driver after the vehicle has been delivered. This can include yourself, family, friends, or carers.

All proposed drivers will be subject to the Scheme’s policies on who can drive your vehicle and must also meet Motability’s chosen insurance providers’ eligibility criteria regardless of whether they are added at application or during your lease.

Motability will arrange your vehicle documents and post a copy direct to your home.

What information do I need to supply my WAV Dealer?

Once your Motability application has been approved, you’ll be able to place your order with one of our Specialist Mobility Managers.

We require the following documents to process your vehicle:

  • A copy of your award letter from the Department of Work and Pensions for your Disability Living Allowance or War and Pensioners’ Mobility Supplement.
  • A copy of the driving licence for your named driver (both paper document and photo card) or a letter from your care package provider for open insurance, if your carer(s) will be driving the vehicle.
  • A recent utility bill to prove your address (i.e. gas/electricity/water bill, bank statement).

After we receive these documents, your application will be entered onto the online Motability System, they will then contact the Department of Work and Pensions and the DVLA (Driver Vehicle and Licensing Agency) for final approval.

How long does the process take?

 Once we’ve completed the paperwork and depending on the model and specification of your chosen vehicle, delivery should normally take four to six weeks.  Please be aware of a global shortage, which is currently affecting lead times.

Your new WAV will then be delivered directly to you, as standard to the address provided. A Mobility Advisor will then talk you through all of the vehicle controls, where you can discuss any outstanding questions about the vehicle.

We always want to be 100% transparent with our customers about the ongoing manufacturing issues. We understand the frustration of the current wait time, but these ongoing challenges in the motoring industry are global which means it’s affecting all WAV suppliers. As the expected shortage of vehicles continues into the near future, please be assured we will make every effort to keep you updated on the progress of your Vehicle. 

Whenever your Motability journey begins, we’re here for you, every step of the way!

1 – Get in Contact

Our specialist Mobility Managers can help discuss your application for a wheelchair accessible vehicle through the Motability Scheme and kick-start your application. Simply call us on 0345 608 8020 or visit us online at

2 – Test Drive  

Once you’ve decided on the vehicle that best suits your lifestyle, we will arrange a free home demonstration and test drive with your local Mobility Advisor without the pressure to commit. We want to make sure the vehicle is right for you and you feel 100 % confident in your choice.

3 – Order Your Vehicle

When you have decided on the vehicle, and you are happy with the demonstration your assigned Mobility Manager will be on hand to talk you through the order process and complete any forms. If you have any questions during this period don’t hesitate to call, we’re here to help and support your application.

4 – Delivery 

After you’ve placed your order, our team of dedicated Delivery Specialists will be on hand to ensure your vehicle is delivered safely. You will then receive your final handover demonstration,  at which point you’re good to go, and enjoy hassle-free motoring!

5 – On The Road

Our dedicated customer care team are here for you if you require any assistance with your new vehicle. In the unlikely event that your vehicle develops a problem, we will work on your behalf to ensure that the issue is dealt with efficiently and with as little disruption to your life as possible.

Free Demonstration

For a free, no obligation demonstration of one of our range of wheelchair accessible vehicles, please contact our friendly and knowledgeable team who will be in touch to make the arrangements.

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