Aftercare Service
If you need help with any part of your Wheelchair Accessible Vehicle (WAV), our team is here to assist you every step of the way. Whether you have questions about maintenance, repairs, warranties, or any other concerns, we’ve got you covered. Just click the link below to get started, and we’ll make sure the process is as easy and convenient as possible for you. Your satisfaction is our top priority!
When you buy a wheelchair accessible vehicle from GowringsVersa Mobility we assist you with an in depth programme of support, including:
Post-Delivery Familiarisation Check for all Motability Customers
Approximately one month after you receive your vehicle we will contact you to arrange a visit to a destination of your choice to check that everything is working perfectly and to answer any questions that may have arisen in your first few weeks of ownership.
Annual WAV Service Checks for all Motability Customers
We want to support you fully through the full length of your ownership. One of our engineers will visit you each year of your Motability lease to carry out a full safety inspection. We will call you in advance to arrange the best time to visit to fully check over your vehicle, covering the main elements of the conversion including:
- Ramp or tail lift
- Safety belts system
- Seats
- Winch (if applicable)
Customer Services Team
With over 50 years technical experience you can rely on our Aftercare department to help with any queries. Our expert customer support team is on hand to offer
advice on issues and guidance when supplying replacement parts.
We offer the peace of mind of a 3-year warranty on the vehicle conversion in addition to the full manufacturer’s vehicle warranty and our used cars are delivered with a 2-year warranty with 12 months RAC roadside assistance*.
Vehicle Service Intervals
To find out when your wheelchair accessible vehicle is due for a standard dealership service or its MOT, please give us a call.
Tel: 0345 608 8020
Parts for Wheelchair Accessible Vehicles and Minibus Conversions
With hundreds of different parts in stock, GowringsVersa can readily supply spare parts for the most popular components used in our wheelchair accessible vehicle conversions, including ramps, restraints, seatbelts and seating and much more. Our Aftercare team will be happy to help with advice and parts supply for as long as you own the vehicle, even after your warranty has expired.
Contact us if you need Bristol Street Versa spare parts, Gowrings Mobility spare parts or O&H spare parts for our WAVs.
Speedy Despatch:
If it’s in stock we can send the same day (if ordered before 3pm and additional costs may apply)
Call and Collect:
Phone us to check it’s in stock and then pop in and pick it up!
Customer Care
Frequently Asked Questions:
If you cannot find the information you are looking for please see our FAQs. Answers to questions such as:
‘Where do I go to get my vehicle serviced?’
‘What do I do if my lift, ramp or restraints fail out of office hours’
‘I have an old GowringsVersa vehicle but there is no Certificate of Conformity. Will I be able to get a duplicate?’
‘I have a Renault Kangoo converted by Gowrings. Do you still stock Gowrings Mobility spare parts?’
Existing GowringsVersa Motability Customers
If at the end of your Motability agreement you are looking to buy a new vehicle, we would be delighted to supply you with your next new vehicle and keep you as a valued GowringsVersa customer. Please contact our sales team to find out what vehicle options we have to offer.
If you do choose us to supply your new Motability vehicle, we will arrange collection of your current Motability vehicle at the same time we deliver your new one. Otherwise, you can arrange for the car to be collected yourself by contacting Motability Customer Services (Motability contact details below).
Aftercare Customer Services Team
At GowringsVersa Mobility, we genuinely care about your journey. We understand that buying a car, whether through Motability or private purchase, can be a daunting and stressful process. We want you to feel reassured that we’re right there with you, on your side, every step of the way. Your peace of mind is our priority, and we’re here to make your experience as smooth and supportive as possible. So if you run into difficulty at any stage of your vehicle lifecycle don’t hesitate to drop us a line.
GowringsVersa Customer Services
Motability Contact Telephone Numbers
Useful phone numbers for Motability customers.
Customer Service
0300 456 4566
(Lines are open 8am to 7pm Monday to Friday, and 9am to 1pm on Saturday)
Contact Us
If you’d like to get in touch, rest assured that one of our team members will promptly respond to your message. Your inquiries and feedback are important to us, and we’re here to assist you.
